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          Home/
          Business terms and complaints

          Business terms and complaints

          Definitions:

          • Seller – The Seller shall mean CANIS SAFETY a.s., with its registered office at Poděbradská 260/59, Hloubětín, 198 00 Prague 9, Czech Republic, Company ID No.: 268 16 121, VAT ID No.: CZ26816121, registered in the Commercial Register maintained by the Municipal Court in Prague, Section B, File No. 20708 (hereinafter referred to as the “Seller”).
          • Buyer – The Buyer shall mean a natural person or a legal entity entering into a purchase agreement with the Seller via the web interface available at www.canis.cz (hereinafter referred to as the “E-shop”). With regard to the applicable legal regulations, the following categories of Buyers are distinguished:
            1. Buyer – Consumer: Any natural person who, outside the scope of their business activity or outside the independent performance of their profession, enters into a contract with the Seller or otherwise deals with the Seller (hereinafter referred to as the “Consumer”).
            2. Buyer – Business Customer: A person who enters into a contract in connection with their own business, manufacturing or similar activity, or in the independent performance of their profession, or a person acting in the name of or on behalf of a business entity. If the Buyer states their company identification number (Company ID No.) in the order, the Buyer shall be deemed to be acting as a Buyer – Business Customer, and the provisions of these General Terms and Conditions intended exclusively for business customers (Part C) shall apply to them (hereinafter referred to as the “Business Customer”).
          • These General Terms and Conditions apply to all sales channels of the Seller, in particular to:
            3. the online store operated at www.canis.cz (hereinafter referred to as the “E-shop”);
            4. the closed ordering portal for distributors (hereinafter referred to as the “B2B Portal”);
            5. orders submitted via electronic mail (e-mail), including orders submitted in the form of data files (e.g. MS Excel, CSV, PDF).
          • General Terms and Conditions – These General Terms and Conditions (hereinafter referred to as the “GTC”) of CANIS SAFETY a.s. govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement (hereinafter referred to as the “Purchase Agreement”) concluded between the Seller and another natural person or legal entity (hereinafter referred to as the “Buyer”).
          • Relationship between the GTC and the Purchase Agreement: These GTC form an integral part of every Purchase Agreement. Any deviating arrangements stipulated in the Purchase Agreement shall prevail over the provisions of these GTC pursuant to Section 1751(1) of the Civil Code. These GTC apply to the purchase of goods made through:
            1. the web interface of the E-shop at www.canis.cz (the “E-shop”);
            2. the B2B Portal for registered partners (the “B2B Portal”);
            3. orders sent by e-mail (including data files in .xls, .csv formats, etc.);
            4. direct purchases at the Seller’s premises, unless agreed otherwise.
          • Governing Law. Legal relationships and any disputes arising from the Purchase Agreement shall be governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”). If the Buyer is a Consumer, legal relationships not governed by these GTC shall also be governed by Act No. 634/1992 Coll., on Consumer Protection, as amended. The choice of law pursuant to the preceding sentence shall not deprive a Consumer who has their habitual residence in another Member State of the European Union of the protection afforded to them by mandatory provisions of the legal order of that Member State from which it is not possible to derogate by agreement.
          • Agreement – Purchase Agreement shall mean any purchase agreement concluded between the Company and the Client, in particular on the basis of the confirmation of a binding purchase order.



          I. Introductory Provisions

          1. These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) of CANIS SAFETY a.s., with its registered office at Prague 9, Poděbradská 260/59, 198 00 Prague, Company ID No.: 26816121, registered in the Commercial Register maintained by the Municipal Court in Prague, Section B, File No. 20708 (hereinafter referred to as the “Seller”), govern the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement (hereinafter referred to as the “Purchase Agreement”) concluded between the Seller and another natural person or legal entity (hereinafter referred to as the “Buyer”) via the Seller’s online store. The online store is operated by the Seller at the internet address www.canis.cz through a web interface (hereinafter referred to as the “Web Interface of the Store”).
          2. These Terms and Conditions further govern the rights and obligations of the contracting parties in connection with the use of the Seller’s website available at www.canis.cz (hereinafter referred to as the “Website”) and other related legal relationships.
          3. Any provisions deviating from these Terms and Conditions may be agreed upon in the Purchase Agreement. Deviating arrangements stipulated in the Purchase Agreement shall prevail over the provisions of these Terms and Conditions.
          4. The provisions of these Terms and Conditions form an integral part of the Purchase Agreement. The Purchase Agreement and the Terms and Conditions are drawn up in the Czech language. The Purchase Agreement may be concluded in the Czech language.
          5. The Seller may amend or supplement the wording of these Terms and Conditions. This shall not affect the rights and obligations arising during the validity of the previous version of the Terms and Conditions.
          6. By accepting the Seller’s offer or by submitting an order, the Buyer unconditionally accepts these GTC. Any business terms and conditions of the Buyer shall be ineffective unless expressly accepted by the Seller in writing (by signature of a statutory body). The fulfilment of an order by the Seller shall under no circumstances be deemed to constitute implicit acceptance of the Buyer’s terms and conditions.



          II. USER ACCOUNT

          on the Web Interface and Portals

          1. Based on the Buyer’s registration carried out on the E-shop or within the B2B Portal, the Buyer may access their user interface (hereinafter referred to as the “User Account”). Through the User Account, the Buyer may place orders for goods. Where the Web Interface of the Store allows, the Buyer may also place orders for goods without registration directly via the Web Interface of the Store. The Buyer is obliged to maintain confidentiality of the access credentials to the User Account. The Seller shall not be liable for any misuse of the User Account by third parties.
          2. Purchasing via the User Interface:
            (a) Based on the Buyer’s registration carried out on the website www.canis.cz, or on the Seller’s distribution portals, the Buyer may access their user interface through their User Account. Through the User Account interface, the Buyer may place orders for goods. Where the Web Interface of the Store allows and where the contracting parties have agreed thereto, the Buyer may also place orders for goods without registration directly via the Web Interface of the Store.
          3. When registering on the portal and the E-shop, as well as when placing orders for goods in general, the Buyer is obliged to provide all information accurately and truthfully. The Buyer is obliged to update the information stated in the User Account without undue delay whenever such information changes, in order to ensure the successful placement of an order and the conclusion of the Purchase Agreement. All information provided by the Buyer in the User Account and when placing orders for goods shall be deemed correct by the Seller.
          4. The Buyer is obliged to maintain confidentiality of all information necessary to access their User Account. The Buyer acknowledges that the Seller shall not be liable for the consequences of misuse of the User Account by a third party where such misuse occurred as a result of the Buyer’s breach of this obligation, nor for any damage arising therefrom. The Buyer who is a Business Customer shall be responsible for ensuring that any persons placing orders through the Buyer’s User Account are duly authorised to do so. In the event that the Seller suffers damage as a result of a breach of the Buyer’s declaration under this paragraph (for example, but not limited to, misuse of login credentials by a third party), the Buyer shall be liable for such damage and undertakes to compensate it within the time limit specified by the Seller.
          5. The Buyer is not entitled to allow third parties to use the User Account.
          6. The Seller shall be entitled to cancel the User Account, in particular if the Buyer has not used the User Account for a period exceeding twelve (12) months, or if the Buyer breaches their obligations arising from the Purchase Agreement or from these GTC.
          7. The Buyer acknowledges that the User Account may not be available continuously, in particular due to necessary maintenance of the Seller’s hardware and software equipment, or due to necessary maintenance of hardware and software equipment of third parties. The Seller shall not be liable for any damage caused by the unavailability or malfunctioning of the User Account or the Web Interface (including the distribution portal).



          III. CONCLUSION OF THE PURCHASE AGREEMENT

          Online Conclusion via the Web Interface and Portals

          1. The Web Interface of the Store (E-shop) and the Seller’s distribution portals contain a list of goods offered by the Seller for sale, including the prices of the individual goods offered. The prices of the goods offered are stated inclusive of value added tax and all related charges; however, they do not include delivery costs. The offer of goods for sale and the prices of such goods shall remain valid for the period and in the condition in which they are displayed on the Web Interface of the Store. This provision shall not limit the Seller’s right to conclude a Purchase Agreement under individually agreed conditions. All presentations of goods placed in catalogues or price lists are of an informative nature only, and the Seller is not obliged to conclude a Purchase Agreement in respect of such goods. The provisions of Section 1732(2) of the Civil Code shall not apply.
          2. The Web Interface of the Store also contains information on the costs associated with packaging and delivery of goods. Information on the costs associated with packaging and delivery of goods provided on the Web Interface of the Store shall apply only in cases where the goods are delivered within the territory of the Czech Republic.
          3. Goods may be ordered by the Buyer as follows:
            (a) by completing the order form on the Web Interface of the Store (E-shop) or within the B2B Portal; or
            (b) by sending an order by e-mail specifying the goods ordered (or with an attached file in .xls, .csv format, etc.), where agreed by the contracting parties; or
            (c) in person.
          4. The order form pursuant to Article III(3)(a) of these GTC, or the Buyer’s order submitted by e-mail pursuant to Article III(3)(b) of these GTC, must contain at least the following information:
            (a) - the goods being ordered (in the case of the E-shop, the Buyer “places” the ordered goods into the electronic shopping cart of the Web Interface of the Store; in the case of an order by e-mail, the Buyer includes a specification of the ordered goods and the details listed below in the body of the e-mail or in an attached file);
            (b) - the method of payment of the purchase price of the goods, details of the requested method of delivery of the ordered goods; and
            (c) - information on the costs associated with delivery of the goods
(hereinafter collectively referred to as the “Order”). The submission of an Order shall be deemed a proposal by the Buyer to conclude a Purchase Agreement.
          5. Before submitting an Order via the E-shop or the B2B Portal, the Buyer is allowed to review and modify the information entered into the Order, including with regard to the Buyer’s ability to detect and correct errors made when entering data into the Order.
          6. The Buyer submits the Order to the Seller by clicking the “confirm order” button. The information stated in the Order delivered to the Seller shall be deemed correct by the Seller. The Purchase Agreement is concluded only at the moment when the acceptance of the Order is delivered, which the Seller sends to the Buyer by electronic mail to the Buyer’s e-mail address specified in the User Account or in the Order (hereinafter referred to as the “Order Confirmation”). An automatically generated message confirming receipt of the Order into the system (“Order Receipt Confirmation”), which is sent immediately after submission of the Order to the Buyer’s e-mail address, DOES NOT constitute acceptance of the proposal and does not result in the conclusion of the Purchase Agreement, unless expressly stated otherwise therein.
            If the Buyer is a Consumer, the Purchase Agreement is concluded already at the moment when the Seller sends the Order Receipt Confirmation to the Buyer.
            If the Buyer is not a Consumer, the Seller shall send either an Order Confirmation or a rejection of the Order. Only where such confirmation e-mail contains an Order Confirmation shall the Purchase Agreement with a Buyer who is not a Consumer be deemed concluded. Before submitting the Order, the Buyer is obliged to carefully verify the delivery and invoicing details.
          7. The Seller shall always be entitled, depending on the nature of the Order (quantity of goods, amount of the purchase price, anticipated delivery costs), to request additional confirmation of the Order from the Buyer (for example, in writing or by telephone).
          8. The contractual relationship between the Seller and the Buyer arises upon delivery of the acceptance of the Order (acceptance), which the Seller sends to the Buyer by electronic mail to the Buyer’s e-mail address.
          9. The Buyer acknowledges that the Seller is not obliged to conclude a Purchase Agreement, in particular with persons who have previously materially breached a Purchase Agreement (including these GTC). The Seller reserves the right not to accept an Order or any part thereof (to reject the proposal to conclude a contract), in particular in the event of depletion of stocks, loss of ability to perform, an obvious error in the price of the goods in the system, or suspicion of a speculative purchase.
          10. The Buyer agrees to the use of means of distance communication when concluding the Purchase Agreement. Any costs incurred by the Buyer in connection with the use of means of distance communication when concluding the Purchase Agreement (internet connection costs, telephone call costs) shall be borne by the Buyer.



          IV. PRICE OF GOODS AND PAYMENT TERMS

          1. The Buyer may pay the purchase price of the goods and any costs associated with delivery of the goods under the Purchase Agreement to the Seller in the following ways:
            (a) - in cash or by payment card at the Seller’s premises or branches;
            (b) - in cash on delivery at the place specified by the Buyer in the Order;
            (c) - cashless via the GoPay payment system;
            (d) - cashless by payment card;
            (e) - Buyers who are not Consumers may pay cashless by bank transfer to the Seller’s account with the due date stated on the tax document (invoice) sent to them after acceptance of the Order; the maturity and other payment details for payment by invoice shall always be specified in the relevant agreement concluded with such Buyers – this option applies EXCLUSIVELY to Buyers – Business Customers who have concluded a framework agreement with the Seller or who have been granted a credit limit and who are not in default with payment of any other obligations.
          2. Together with the purchase price, the Buyer is obliged to pay the Seller also the costs associated with packaging and delivery of the goods. Unless expressly stated otherwise, the purchase price shall also include the costs associated with delivery of the goods.
          3. In the case of payment in cash or payment on delivery, the purchase price shall be payable upon receipt of the goods. In the case of cashless payment, the purchase price shall be payable within three (3) days from the conclusion of the Purchase Agreement.
          4. In the case of cashless payment, the Buyer is obliged to pay the purchase price of the goods together with stating the variable payment symbol. In the case of cashless payment, the Buyer’s obligation to pay the purchase price shall be fulfilled at the moment when the relevant amount is credited to the Seller’s account.
          5. The Seller shall be entitled, in particular in cases where a Buyer who is not a Consumer fails to additionally confirm the Order pursuant to Article III(5), to require payment of the full purchase price prior to dispatch of the goods to the Buyer.
          6. Any discounts on the price of the goods granted by the Seller to the Buyer may not be combined with one another.
          7. Where customary in commercial dealings or where required by generally binding legal regulations, the Seller shall issue a tax document – an invoice – in respect of payments made under the Purchase Agreement to the Buyer. The Seller is a value added tax payer. The tax document – invoice – shall be issued by the Seller to the Buyer after payment of the price of the goods and shall be sent in electronic form to the Buyer’s electronic address.
          8. Ownership of the goods shall pass to the Buyer only upon full payment of the purchase price of the goods, including all accessories and delivery costs. The risk of damage to the goods shall pass to the Buyer upon receipt of the goods within the meaning of Section 2121 of the Civil Code.



          V. WITHDRAWAL FROM THE PURCHASE AGREEMENT

          1. The Buyer who is a Consumer acknowledges that, pursuant to Section 1837 of Act No. 89/2012 Coll., the Civil Code, it is not possible, inter alia, to withdraw from a Purchase Agreement for the provision of services, if such services have been provided in full; in the case of performance for consideration, only if performance commenced with the prior express consent of the Consumer before the expiry of the withdrawal period and the entrepreneur informed the Consumer prior to conclusion of the Purchase Agreement that the right of withdrawal ceases upon provision of the performance; for the supply of goods or services the price of which depends on fluctuations of the financial market independent of the will of the entrepreneur and which may occur during the withdrawal period; for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the Purchase Agreement, with delivery to take place only after thirty (30) days, and the actual value of which depends on market fluctuations independent of the will of the entrepreneur; for the supply of goods manufactured according to the Consumer’s requirements or customised to their personal needs; for the supply of goods in sealed packaging which, for reasons of health protection or hygiene, are not suitable for return after the Consumer has broken the seal; for urgent repair or maintenance to be carried out at the place designated by the Consumer at the Consumer’s express request; this does not apply to the performance of repairs other than those requested or to the supply of goods other than spare parts necessary to carry out the repair or maintenance; for the supply of goods that are subject to rapid deterioration or goods with a short shelf life, as well as goods which, after delivery, have been irreversibly mixed with other goods due to their nature; for the supply of sound or video recordings or computer software in sealed packaging, if the Consumer has broken the seal; for the supply of goods in sealed packaging which the Consumer has removed from the packaging and which cannot be returned for hygienic reasons; for the supply of digital content not supplied on a tangible medium, after performance has commenced; in the case of performance for consideration, only if performance commenced with the prior express consent of the Consumer before the expiry of the withdrawal period, the Consumer was informed that the right of withdrawal thereby ceases, and the entrepreneur provided confirmation pursuant to Section 1824a(1) and (2) or Section 1828(3) and (4) of Act No. 89/2012 Coll., as amended.
          2. If this is not a case referred to in Article V(1) or another case in which withdrawal from the Purchase Agreement is not possible, the Buyer who is a Consumer shall have the right, in accordance with Sections 1820, 1829 et seq. of Act No. 89/2012 Coll., the Civil Code, to withdraw from the Purchase Agreement within fourteen (14) days from the date of receipt of the goods. For the purposes of exercising the right of withdrawal, such Buyer is obliged to inform the Seller of the withdrawal from the Purchase Agreement by means of a unilateral legal act (for example, by a letter sent via a postal service provider, by fax or by e-mail). For this purpose, the Buyer may use the model withdrawal form provided; however, this is not obligatory. The Buyer may also complete and submit the withdrawal form electronically via the Seller’s Website. If the Buyer who is a Consumer uses this option, the Seller shall promptly send confirmation of receipt of the notice of withdrawal from the Purchase Agreement. The withdrawal from the Purchase Agreement must be demonstrably sent to the Seller within fourteen (14) days from the date of receipt of the goods, either to the address of the Seller’s premises or to the Seller’s e-mail address: propagace@canis.cz.
          3. In the event of withdrawal from the Purchase Agreement pursuant to Article V(2) of these Terms and Conditions, the Purchase Agreement shall be cancelled from the outset. The goods must be returned to the Seller within fourteen (14) business days from the date on which the withdrawal from the Purchase Agreement was sent to the Seller. The goods must be returned to the Seller undamaged, unused and, where possible, in the original packaging.
          4. Within ten (10) days from the return of the goods by the Buyer pursuant to Article V(3) of these Terms and Conditions, the Seller shall be entitled to inspect the returned goods, in particular in order to determine whether the returned goods have been damaged, worn or partially consumed.
          5. In the event of withdrawal from the Purchase Agreement pursuant to Article V(2) of these Terms and Conditions, the Seller shall refund to the Buyer, within fourteen (14) days from the withdrawal from the Purchase Agreement, all monetary funds, including delivery costs, received from the Buyer under the agreement, using the same method of payment. The Seller shall refund the monetary funds to the Buyer by another method only if the Buyer has agreed thereto and if no additional costs are incurred by the Buyer as a result. The Seller shall not be obliged to refund the received funds before the Buyer hands over the goods to the Seller or proves that the goods have been dispatched, at the Seller’s discretion.
          6. The Buyer acknowledges that if the goods returned by the Buyer are damaged, worn or partially consumed, the Seller shall be entitled to compensation for the damage incurred. The Seller shall be entitled to unilaterally set off the claim for compensation for damage against the Buyer’s claim for a refund of the purchase price.
          7. For the return of goods, the Buyer may use a form which facilitates and accelerates the process. The return form is available here.
          8. Withdrawal from a Contract for Printed Goods:
            (a) A Buyer who is a Consumer does not have the right to withdraw, pursuant to Section 1837 of the Civil Code, from contracts for the supply of goods which have been printed at the Buyer’s request, goods for the production of which an individual choice by the Consumer is essential, or goods which have been manufactured or modified on the basis of the Buyer’s specific requirements or instructions.



          VI. COPYRIGHT

          1. Any works of an artistic nature created in connection with the contractual relationship may be protected by copyright. Where such protection applies, the Customer shall be granted a non-exclusive, time-limited licence to use such work to the extent agreed and for the purpose for which it was agreed. Any additional rights, in particular the right to distribute, reproduce, make such work available to the public, as well as the right of reproduction in media and broadcasting rights, must be expressly agreed in a separate agreement in order to be exercised.



          VII. TRANSPORT AND DELIVERY OF GOODS

          1. The dispatch of goods shall take place within a period of two (2) to seven (7) business days from the moment the Order is received, unless a different performance date has been specified at the time of placing the Order.
          2. The method of delivery of the goods shall be determined by the Seller, unless otherwise agreed in the Purchase Agreement. Where the method of transport is agreed on the basis of a request by the Buyer accepted by the Seller, the Buyer shall bear the risk and any additional costs associated with such method of transport.
          3. If the Seller is obliged under the Purchase Agreement to deliver the goods to the place specified by the Buyer in the Order, the Buyer shall be obliged to accept the goods upon delivery. If the place of handover is agreed to be the Seller’s premises, shop or warehouse, the Buyer shall be obliged to collect the agreed goods at such agreed place and at the agreed time.
          4. In the event that, for reasons attributable to the Buyer, it is necessary to deliver the goods repeatedly or by a method other than that specified in the Order, the Buyer shall be obliged to pay the costs associated with repeated delivery of the goods or the costs associated with an alternative method of delivery.
          5. Upon receipt of the goods from the carrier, the Buyer shall be obliged to inspect the integrity of the packaging of the goods without undue delay and, in the event of any defects, to notify the carrier immediately. If damage to the packaging indicating unauthorised interference with the shipment is detected, the Buyer is not obliged to accept the shipment from the carrier. By signing the delivery note, the Buyer confirms that the shipment of goods met all requirements relating to packaging and proper transport, and any subsequent complaints regarding damage to the packaging of the shipment shall not be taken into account.



          VIII. LIABILITY FOR DEFECTS, WARRANTY OF QUALITY, COMPLAINTS

          1. CANIS SAFETY a.s. makes every effort to ensure that the goods delivered to the Consumer are free from defects and in conformity with the submitted Order. CANIS SAFETY a.s. shall be responsible towards the Buyer for ensuring that the delivered goods are free from defects at the time of sale.
            (a) In the event that the goods are not in conformity with the Purchase Agreement and such non-conformity constitutes a material breach of the agreement, the Buyer who is a Consumer shall, at their discretion, have the following rights:
            a) the right to remedy the defect by delivery of new goods free from defects or by delivery of missing goods;
            b) the right to remedy the defect by repair of the goods;
            c) the right to a reasonable discount from the purchase price; or
            d) the right to withdraw from the Purchase Agreement.
          2. The specific conditions for exercising the above-mentioned rights of the Customer arising from defective performance are governed by the relevant generally binding legal regulations, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended.
          3. The Consumer shall have the right to assert rights arising from defective performance against the Seller within a period of twenty-four (24) months from the date of receipt of the goods.
          4. A Customer who is not a Consumer shall have the right to assert rights arising from defective performance within a period of twenty-four (24) months from the date of receipt of the goods.
            Defective goods must be sent to the address of the company CANIS SAFETY a.s., U Tesly 1825, 735 41 Petřvald, Czech Republic, or delivered to one of the Seller’s retail stores. The Consumer is obliged to enclose a description of the defect and information enabling identification of the Customer, including proof of purchase. If the Consumer is unable to provide proof of purchase, the procedure pursuant to Article VII(5) of these General Terms and Conditions shall apply.

            A Customer who is not a Consumer is obliged to enclose a description of the defect and information enabling identification of the Customer, including the relevant invoice.
          5. The Seller shall be liable to the Buyer who is a Consumer for the fact that the goods sold are in conformity with the specification set out in the Purchase Agreement, in particular that they are free from defects. Conformity with the Purchase Agreement within the meaning of the preceding sentence of this Article shall mean that the goods sold have the quality and utility properties required by the Purchase Agreement, described by the Seller, the manufacturer or its representative, or expected on the basis of advertising carried out by them, or, as the case may be, the quality and utility properties customary for goods of such kind, that they comply with the requirements of applicable legal regulations, are in the corresponding quantity, measure or weight, and correspond to the purpose stated by the Seller for the use of the goods or for which the goods are usually used.
          6. The Seller shall be liable to the Buyer who is not a Consumer for the fact that the goods sold are in conformity with the specification set out in the Purchase Agreement, in particular that they are free from defects. Conformity with the Purchase Agreement within the meaning of the preceding sentence of this Article shall mean that the goods sold have the properties defined by the Purchase Agreement, including the documentation forming part thereof, such as technical data sheets, standards, declared recommendations for use, etc., as well as any other documents incorporated into the Purchase Agreement by the contracting parties.
          7. Material Breach of the Purchase Agreement – In the event of a material breach of the Purchase Agreement, the Buyer may, inter alia, require delivery of new goods free from defects or delivery of missing goods, unless this is disproportionate having regard to the nature of the defect, repair of the goods, a discount from the purchase price, or may withdraw from the Purchase Agreement. Depending on the intensity of the breach of the Purchase Agreement, the Buyer shall be obliged to notify the Seller of the chosen remedy without undue delay after the Buyer discovered or could have discovered the breach of the Purchase Agreement. If the defect constituting a material breach of the Purchase Agreement concerns only a specific component of the goods, the Buyer may require replacement of that component only. If replacement of the goods is not possible and such replacement would not be disproportionate having regard to the nature of the defect, the Buyer may withdraw from the Purchase Agreement. A material breach of the Purchase Agreement shall mean such breach of the Purchase Agreement which the breaching party knew or must have known, at the time of conclusion of the agreement, that the other contracting party would not have concluded the agreement had it known of such breach; in other cases, the breach shall be deemed not to be material.
            (a) If the Buyer does not exercise the right to delivery of new goods, replacement of a component, or withdrawal from the Purchase Agreement, i.e. if the Buyer does not choose a remedy for the defective state arising from a material breach of the Purchase Agreement, the Buyer may, upon the occurrence of rights arising from a defect, require repair of the goods or a reasonable discount from the purchase price. The Buyer shall also be entitled to a reasonable discount from the purchase price, as well as the right to withdraw from the Purchase Agreement, if the Seller is unable to deliver new goods, replace a component of the goods or repair the goods, as well as in cases where the Seller fails to remedy the defect within a reasonable time or where remedying the defect would cause the Buyer significant inconvenience; this shall apply provided that the Buyer has not exercised a right that would be inconsistent with such procedure.
            (b) Until the Buyer exercises the right to a discount from the purchase price or withdraws from the Purchase Agreement, the Seller may deliver what is missing or remove the defect. Other defects may be removed by the Seller, at its discretion, either by repair of the goods or by delivery of new goods; such choice must not result in disproportionate costs for the Buyer.
          8. Non-Material Breach of the Purchase Agreement – In the event of a non-material breach of the Purchase Agreement, the Buyer who is a Consumer shall have the right to removal of the defect or to a reasonable discount from the purchase price.
            (a) In the event of a non-material breach of the Purchase Agreement, the Buyer who is not a Consumer shall have the right to removal of the defect or to a reasonable discount from the purchase price, whereby the choice of the method of remedy shall be at the discretion of the Seller.
          9. If the Seller fails to remove the defect in due time or refuses to remove the defect, the Buyer may request a discount from the purchase price or withdraw from the Purchase Agreement. The Buyer who is a Consumer may not change the chosen method of resolution without the consent of the Seller.
          10. If the procedure referred to in the preceding paragraph, i.e. replacement of the goods with new goods, would be disproportionate, in particular where the defect can be removed without undue delay, the Seller shall be entitled, instead of replacement, to remove the defect free of charge.
          11. If the Buyer is unable to use the goods due to repeated occurrence of a defect after repair (the defect has occurred three times) or due to a greater number of defects, the Buyer shall have the right to delivery of new goods, replacement of a component, or withdrawal from the Purchase Agreement.
          12. If the Buyer fails to notify the Seller of an apparent defect without undue delay after the Buyer could have detected it by timely inspection and with due care, the Buyer shall lose the rights arising from defects. In the case of a hidden defect, the same shall apply if it was not notified without undue delay after the Buyer who is a Consumer could have detected it with due care, however no later than within two (2) years from the date the goods were handed over to the Buyer.
          13. The Seller may provide the Buyer with a contractual warranty of quality.
          14. Rights arising from defects consisting in withdrawal from the Purchase Agreement or delivery of new goods may not be exercised if the Buyer is unable to return the goods in the condition in which they were taken over, unless:
            (a) the change in condition occurred as a result of an inspection carried out for the purpose of detecting a defect in the goods;
            (b) the Buyer used the goods prior to discovering the defect;
            (c) the inability to return the goods in an unchanged condition was not caused by the Buyer by an act or omission; or
            (d) the Buyer sold, consumed or modified the goods prior to discovering the defect in the course of ordinary use; if this occurred only in part, the Buyer shall return to the Seller what can still be returned and shall provide compensation up to the amount of the benefit obtained from the use of the goods.
          15. If a defect becomes apparent within twelve (12) months from the date of receipt of the goods, it shall be presumed that the goods were defective already at the time of their receipt.
          16. Rights arising from defects may not be exercised if the defect was caused by improper use of the goods, careless handling or violent mechanical damage to the goods, failure to comply with the instructions of the manufacturer or distributor, unprofessional handling or manipulation, neglect of due care of the goods, or by unauthorised interference with the goods or other modifications carried out without the consent of the manufacturer.
          17. Rights arising from defects may not be exercised in respect of goods sold at a reduced price in connection with a specific defect for which the lower price was agreed, nor in cases of wear and tear of the goods caused by their ordinary use.
          18. When asserting a complaint, the Buyer is obliged to submit, in particular, the original or a copy of the issued proof of purchase together with the claimed goods. If the Buyer fails to submit proof of purchase at the time of asserting the complaint, the Buyer shall be obliged to prove their ownership title to the claimed goods as well as the fact that the claimed goods were purchased from the Seller, including the time when the purchase or receipt of the goods took place.
          19. When asserting a complaint, the Buyer is obliged to inform the Seller which right arising from the defect has been chosen. The Buyer may not change the chosen method of resolution without the consent of the Seller; this shall not apply if the Buyer requested repair of a defect which proves to be irreparable.
          20. The Seller shall be obliged to accept a complaint at any establishment where acceptance of complaints is possible with regard to the range of goods sold or services provided, or alternatively at the Seller’s registered office or place of business.
          21. The Seller shall decide on the acceptance of a complaint without undue delay; the time reasonably required, with regard to the type of product or service, for professional assessment of the defect shall not be included in this period. The complaint, including professional assessment of the defect, shall be handled without undue delay, no later than within thirty (30) calendar days from the date the complaint was asserted, unless the Seller and the Buyer agree otherwise. Repaired or replaced goods shall be ready for personal collection no later than on the 30th day from the date the complaint was asserted at the place where the complaint was asserted, unless the Buyer and the Seller agree otherwise.
          22. The Seller shall issue the Buyer with a written confirmation stating when the Buyer asserted the complaint, what its content is and which method of handling the complaint the Buyer requires. Unless the parties agree otherwise, the Seller shall inform the Buyer of the outcome of the complaint. At the same time, the Seller shall issue the Buyer with confirmation of the date and method of handling the complaint, including confirmation of any repair carried out and the duration thereof. In the event that the complaint is rejected, the Seller shall issue the Buyer with a written justification for the rejection of the complaint.
          23. Storage Fees and Costs Related to Unjustified Complaints: If the claimed goods are not collected within thirty (30) days after the date of completion of the repair, or if the goods are not collected in the case of an unjustified complaint, the Buyer may be charged a storage fee in the amount of CZK 25 excl. VAT for each commenced calendar day. The Seller shall be entitled to withhold the goods until the full amount for the repair or storage fees has been paid. If such amount exceeds the current selling price of the goods, the Seller shall be entitled to sell the goods claimed and not collected by a Buyer who is not a Consumer, and to cover the incurred costs in this manner.
          24. The Buyer’s rights arising from the Seller’s liability for defects shall be exercised with the Seller at the addresses of the Seller’s establishments pursuant to Article IV(1).
          25. When asserting a complaint, the Buyer is obliged to hand over the claimed goods in a clean condition.



          IX. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

          1. The Buyer who is a Consumer shall acquire ownership of the goods upon full payment of the purchase price of the goods. The Buyer who is not a Consumer shall acquire ownership of the goods at the moment of taking over the goods.
          2. The Seller shall provide the Buyer with the current wording of the General Terms and Conditions by means of a link enabling their download in the message confirming the Order.
          3. In the event of dissatisfaction with the services provided or with the observance of the Buyer’s rights, the Buyer shall direct all complaints to the addresses of the Seller’s establishments listed on the website https://canissafety.cz/prodejny. Customers who are not Consumers may also contact the complaints department via the e-mail address: reklamace@canis.cz. The complaint shall be duly handled by the Seller, and the Buyer shall be informed of the manner of resolution and the measures taken within fourteen (14) days from receipt of the complaint. Supervision over consumer protection is carried out by the Czech Trade Inspection Authority (Česká obchodní inspekce) and the competent Trade Licensing Office according to the specific establishment. The Buyer may contact these authorities in the event of suspected infringement of consumer protection laws. In the case of the sale of products subject to public health protection regulations, the Buyer may address complaints to the competent Regional Public Health Authority. In the case of the sale of goods infringing intellectual property rights or goods whose sale is prohibited for humanitarian purposes, the Buyer may contact the Customs Office.
          4. The Buyer acknowledges that the software and other components forming the Web Interface of the Store (including photographs and descriptions of the goods offered) are protected by copyright. The Buyer undertakes not to carry out any activity that would enable the Buyer or third parties to unauthorisedly interfere with the software, graphic or sound elements or other components of the Web Interface of the Store, nor to unauthorisedly use, reproduce or distribute them.
          5. When using the Web Interface of the Store, the Buyer is not entitled to use mechanisms, software or other procedures that could have a negative impact on the operation of the Web Interface of the Store. The Web Interface of the Store may only be used to the extent that does not prejudice the rights of other customers of the Seller and that is in accordance with its intended purpose.
          6. The Buyer acknowledges that the Seller shall not be liable for errors arising as a result of interference by third parties with the Website or as a result of use of the Website contrary to its intended purpose.
          7. If a Buyer – Business Customer is in default with payment of any monetary obligation towards the Seller (including obligations arising from another agreement):
            (a) all claims of the Seller against the Buyer – Business Customer that have not yet fallen due shall become immediately due and payable;
            (b) the Seller shall be entitled to suspend delivery of goods from all other orders of the same Buyer that have not yet been fulfilled, until all of the Buyer’s obligations have been fully paid;
            (c) the Seller shall not be in default with delivery of the withheld goods and the Buyer shall not be entitled to any compensation for damage.



          X. PERSONAL DATA PROTECTION AND SENDING OF COMMERCIAL COMMUNICATIONS

          1. The Seller processes the Buyer’s personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 110/2019 Coll. Detailed information on the processing of personal data, including the rights of data subjects, is set out in a separate document entitled “Personal Data Protection Policy”, which is available on the Seller’s website.
          2. Documents shall be delivered to the addresses stated in the Order or in the User Account. A message sent to the Buyer’s e-mail address shall also be deemed delivered unless it is returned as undeliverable. In B2B relationships, it is agreed that the invoice (tax document) may be sent exclusively in electronic form.
          3. The Buyer agrees to the processing of the following personal data: first name and surname, residential address, company identification number, tax identification number, e-mail address, telephone number (hereinafter collectively referred to as the “Personal Data”).
          4. The Buyer agrees to the processing of Personal Data by the Seller for the purposes of performance of the rights and obligations arising from the Purchase Agreement and for the purposes of sending information and commercial communications by the Seller.
          5. The Buyer acknowledges that they are obliged to provide Personal Data correctly and truthfully (upon registration, in the User Account, and when placing an Order via the Web Interface of the Store) and that they are obliged to inform the Seller without undue delay of any change to their Personal Data.
          6. The Seller may authorise a third party as a processor to process the Buyer’s Personal Data. With the exception of persons ensuring delivery of goods, the Seller shall not provide Personal Data to third parties without the Buyer’s prior consent.
          7. Personal Data shall be processed for an indefinite period of time. Personal Data shall be processed in electronic form by automated means or in documentary (paper) form by non-automated means.
          8. The Buyer confirms that the Personal Data provided are accurate and that they have been informed that the provision of Personal Data is voluntary. The Buyer further declares that they have been informed that they may withdraw their consent to the processing of Personal Data in relation to the Seller at any time by means of a written notice delivered to the Seller’s address.
          9. If the Buyer believes that the Seller or a processor (Article IX(6)) processes their Personal Data in a manner that is contrary to the protection of the Buyer’s private and personal life or contrary to law, in particular if the Personal Data are inaccurate with regard to the purpose of their processing, the Buyer may:
            (a) request an explanation from the Seller or the processor and require the Seller or the processor to remedy the situation thus arising; in particular, this may involve blocking, correction, completion or deletion of Personal Data. If the Buyer’s request is found to be justified, the Seller or the processor shall remedy the defective state without undue delay. If the Seller or the processor fails to comply with the request, the Buyer shall have the right to contact the Office for Personal Data Protection directly. This provision shall not affect the Buyer’s right to contact the Office for Personal Data Protection directly with their complaint.
          10. If the Buyer requests information regarding the processing of their Personal Data, the Seller shall be obliged to provide such information. The Seller shall be entitled to require reasonable compensation for the provision of such information, not exceeding the necessary costs incurred in connection with its provision.
          11. The Buyer agrees to the sending of information related to the goods, services or business activities of the Seller to their electronic address and further agrees to the sending of commercial communications by the Seller to their electronic address.



          XI. SERVICE OF DOCUMENTS

          1. Unless agreed otherwise, all correspondence related to the Purchase Agreement must be delivered to the other contracting party in writing, either by electronic mail, in person, or by registered mail through a postal service provider (at the sender’s discretion). Correspondence to the Buyer shall be delivered to the electronic address stated in the Buyer’s User Account.
          2. A message shall be deemed delivered: in the case of delivery by electronic mail, at the moment it is received by the incoming mail server; the integrity of messages sent by electronic mail may be ensured by means of a certificate; in the case of delivery in person or through a postal service provider, upon acceptance of the consignment by the addressee; in the case of delivery in person or through a postal service provider, also upon refusal to accept the consignment, if the addressee (or a person authorised to accept the consignment) refuses acceptance; in the case of delivery through a postal service provider, upon expiry of ten (10) days from the date the consignment is deposited and a notice to collect the consignment is left for the addressee, even if the addressee did not become aware of the deposit of the consignment.



          XIII. PART B: SPECIAL PROVISIONS FOR CONSUMERS (B2C)

          1. WITHDRAWAL FROM THE PURCHASE AGREEMENT (CONSUMER)

            (a) In accordance with Section 1829(1) of the Civil Code, the Buyer – Consumer shall have the right to withdraw from the Purchase Agreement without giving any reason within fourteen (14) days from the date of receipt of the goods (in the case of a purchase agreement the subject matter of which is several types of goods or delivery of several parts, from the date of receipt of the last delivery of goods).
            (b) Withdrawal from the Purchase Agreement must be sent to the Seller within the period specified in the preceding paragraph. For withdrawal from the Purchase Agreement, the Consumer may use the model withdrawal form provided by the Seller, which forms an annex to these General Terms and Conditions. The Consumer may send the withdrawal to the Seller’s registered office address or to the e-mail address: reklamace@canis.cz.
            (c) If the Consumer withdraws from the Purchase Agreement, the Consumer shall send or hand over to the Seller without undue delay, no later than fourteen (14) days from withdrawal, the goods received from the Seller. The costs associated with returning the goods shall be borne by the Consumer (Section 1820(1)(g) of the Civil Code), including cases where the goods cannot be returned by ordinary postal means due to their nature. The Seller shall refund the received monetary funds to the Consumer within fourteen (14) days from withdrawal from the Purchase Agreement, however not earlier than the Consumer hands over the goods to the Seller or proves that the goods have been dispatched (Section 1832 of the Civil Code).
            (d) The Consumer shall be liable to the Seller for any reduction in the value of the goods resulting from handling of the goods in a manner other than that necessary to familiarise oneself with the nature and characteristics of the goods (e.g. wearing garments beyond mere trying-on). In such case, the Seller shall be entitled to set off its claim for compensation for damage against the Consumer’s claim for a refund of the purchase price.
            (e) The Consumer may not withdraw from the Purchase Agreement, in particular, in the cases referred to in Section 1837 of the Civil Code, in particular with respect to:
            (f) goods that have been modified according to the Consumer’s wishes or customised for the Consumer (e.g. workwear with embroidered logos, custom size adjustments);
            (g) goods that are subject to rapid deterioration;
            (h) goods in sealed packaging which the Consumer has removed from the packaging and which cannot be returned for hygienic reasons (e.g. hearing protectors, respirators, underwear, socks).

          2. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE (CONSUMER)

            (a) The Seller shall be liable to the Consumer for the fact that the goods are free from defects at the time they are taken over by the Consumer. In particular, the Seller shall be liable for the fact that the goods:
            (b) correspond to the agreed description, type and quantity, as well as to the agreed quality and functionality;
            (c) are fit for the purpose for which the Consumer requires them and with which the Seller has agreed;
            (d) are delivered together with the agreed accessories and instructions for use;
            (e) The Consumer may assert a defect which becomes apparent in the goods within a period of two (2) years from the date of their receipt. If a defect becomes apparent within one (1) year from the date of receipt, it shall be presumed that the goods were defective already at the time of receipt, unless the nature of the goods or of the defect excludes such conclusion (Section 2161(5) of the Civil Code).



          XIII. PART C: SPECIAL PROVISIONS FOR BUSINESS CUSTOMERS (B2B)

          1. Liability for Defects and Contractual Warranty of Quality (B2B)

            (a) In addition to the statutory liability for defects existing at the moment when the risk of damage to the goods passes, the Seller grants the Buyer – Business Customer a contractual warranty of quality for a period of twenty-four (24) months (hereinafter referred to as the “Warranty Period”), unless otherwise stated for specific goods in the price list, on the packaging or in the warranty certificate. The Warranty Period shall commence on the date of delivery of the goods. This warranty shall be governed exclusively by the conditions set out in this Article and shall exclude the application of Sections 2113 et seq. of the Civil Code to the extent that they would be contrary to these General Terms and Conditions.
            (b) Warranty Exclusions – The warranty of quality pursuant to Article XIII (Part C) of these General Terms and Conditions shall not apply to defects and damage arising as a result of:
            (c) ordinary wear and tear: wear and tear of the goods caused by their ordinary use (including, but not limited to: reduced battery capacity, abrasion of protective layers of garments, mechanical wear of shoe soles, fading of colours due to washing or exposure to sunlight); the service life of the product may be shorter than the Warranty Period and expiry of the service life shall not be deemed a defect;
            (d) improper use: defects caused by use contrary to the instructions for use, technical standards or the purpose for which the goods are intended (e.g. use of light work footwear in heavy industry);
            (e) improper maintenance: damage caused by washing at incorrect temperatures, cleaning with unsuitable chemical agents, or insufficient maintenance;
            (f) mechanical damage: damage arising after the transfer of the risk of damage (tearing, cutting, thermal damage, dropping);
            (g) knowledge of defects: defects of which the Buyer was aware prior to taking over the goods, or defects for which a lower price was agreed.
            (h) The Buyer – Business Customer shall be obliged to inspect the goods without undue delay upon receipt:
            (i) apparent defects (e.g. damaged packaging, missing quantity, visible surface defects) must be notified by the Buyer to the Seller in writing no later than forty-eight (48) hours from receipt of the goods;
            (j) hidden defects must be notified by the Buyer to the Seller in writing without undue delay after the Buyer could have detected them by exercising professional care, however no later than by the end of the Warranty Period.
            (k) For legal relationships with a Buyer – Business Customer, the application of Section 2161(5) of the Civil Code is excluded. The Buyer – Business Customer shall bear the full burden of proof that the defect is of a material or manufacturing nature and did not arise for the reasons set out in Article XIII (Part C), paragraph 1(b) of these General Terms and Conditions. Upon the futile expiry of the time limits under this provision, both the right arising from defective performance and the right arising from the warranty shall lapse.
            (l) In the event of occurrence of a justified defect within the Warranty Period, the Buyer – Business Customer shall primarily be entitled to removal of the defect by repair of the goods or by delivery of a new product.
            (m) The period from the assertion of the right arising from liability for defects until the moment when the Buyer is obliged to take over the goods after completion of the repair shall not be included in the Warranty Period. If the goods or a part thereof are replaced, a new Warranty Period shall not commence; instead, the original Warranty Period of the goods as a whole shall continue to run.
            (n) In accordance with Section 2898 of the Civil Code, the contracting parties agree that the Seller shall not be liable for indirect or consequential damage, loss of profit, loss of business opportunities, contractual penalties imposed by third parties, or loss of goodwill arising in connection with a defect in the goods or with delay in their delivery. The total liability of the Seller for damage shall be limited to an amount corresponding to the purchase price of the claimed goods excluding VAT. This limitation shall not apply to damage caused intentionally or by gross negligence, nor to damage to fundamental personal rights.



          XIV. FINAL PROVISIONS

          1. If a legal relationship related to the use of the Website or a legal relationship established by the Purchase Agreement contains an international (foreign) element, the contracting parties agree that such relationship shall be governed by the laws of the Czech Republic. This shall not affect the rights of the Consumer arising from generally binding legal regulations.
          2. The Seller is authorised to sell goods on the basis of a trade licence, and its activities are not subject to any other authorisation. Supervision over compliance with trade licensing regulations is carried out, within the scope of its competence, by the competent Trade Licensing Office.
          3. If any provision of these General Terms and Conditions is or becomes invalid or ineffective, such invalid or ineffective provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions. Any amendments to or supplements of the Purchase Agreement or these General Terms and Conditions must be made in writing.
          4. The authority competent for the out-of-court settlement of consumer disputes arising from the Purchase Agreement is the Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID No.: 000 20 869, website: https://adr.coi.cz/cs.
          5. For disputes with Buyers – Business Customers, the contracting parties agree, in accordance with Section 89a of the Code of Civil Procedure, on the exclusive local jurisdiction of the District Court in Ostrava, or, where the Regional Court has subject-matter jurisdiction at first instance, the Regional Court in Ostrava. Before resorting to out-of-court dispute resolution, the Seller recommends that the Buyer first contact CANIS SAFETY a.s. in order to resolve the situation amicably.
          6. Seller’s contact details: Address for service: U Tesly 1825, 735 41 Petřvald u Karviné, Czech Republic, E-mail address: canis@canis.cz, Toll-free hotline: +420 800 887 777.
          7. These General Terms and Conditions shall become effective as of 1 February 2026 and shall replace all previous versions. The Seller reserves the right to amend these General Terms and Conditions to a reasonable extent in accordance with Section 1752 of the Civil Code. Any amendment to the General Terms and Conditions shall be published on the Seller’s website and, at the same time, notified to registered users by electronic mail, including the option to terminate the obligation.

          In Ostrava, on 21 January 2026

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